Return Policy

Qualtex Return Policy:

The buyer must Contact Qualtex, as soon as possible, advising details, to facilitate a return of an item.
The buyer is responsible for return postage costs.

Item must be returned to Qualtex within Refund will be given as
30 days after the buyer receives it Money back by same method as payment

Return Policy Details

Please contact Qualtex as soon as possible, preferably within 24 hrs, if you have any concerns regarding your item.
Where the buyer has ordered incorrectly, and/or there is no fault in sending by Qualtex, a handling charge and/or the cost of postage to send, will be deducted from the refund price.
All our items are New and Unused and therefore must be returned to us , unfitted, in same undamaged packaging , in the same saleable condition.
Refunds will only be issued when the buyer encloses within the return, a copy of the purchase invoice, an explanation as to why the item is being returned, and details of the sender, address etc.
Qualtex will not be responsible for any errors, omissions or consequential loss thereof.

International Orders can not be returned.

Electrical items should only be repaired or fitted by an Authorised Licenced Appliance Repairer and/or Electrician. 

Electrical items are warranted only when evidence of fitting by an Authorised Licenced Appliance Repairer and/or Electrician.

Qualtex is subject to the warranty terms of various suppliers – which can vary from 3 to 12 months warranty from our supplier purchase date. Please contact us as soon as possible if you have any concerns regarding your item, so that we may sort out any issue in accordance  with the manufacturers warranty.

All part numbers, manufacturers names and models are for reference purposes only. Information detail throughout this website was gathered with due diligence to ensure accuracy, however Qualtex cannot accept any responsibility for any alterations of specfication, no matter how caused, and any errors, omissions or consequences thereof.